Refund Policy
Last Updated: [Date]At Steps'n'Chill we want you to be completely satisfied with your purchase. If you are not satisfied, we are here to help. Please read our Refund Policy carefully to understand your rights and our procedures for returns, exchanges, and refunds.
1. Eligibility for Refunds
We offer a refund or exchange for eligible products under the following conditions:
- Unworn and unused products: The sneakers must be unworn, unused, and in the original condition with all original tags and packaging intact.
- Return window: You must request a return or exchange within [X] days of receiving your order (e.g., 30 days).
- Proof of purchase: You will need to provide proof of purchase (e.g., order confirmation or receipt) to initiate the return process.
2. Non-Refundable Items
The following items are not eligible for a refund or exchange:
- Items that have been worn or used
- Custom or personalized items
- Sale or clearance items (unless required by law)
- Gift cards or digital products
- Any item not returned in its original condition
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact us: Email our customer service team at [stepsnchill@gmail.com] with your order number and details of the product you wish to return.
- Return authorization: Once your return is approved, we will provide instructions on how to send the item back to us.
- Shipping the item: Ship the product back to us using the provided return label (if applicable). Please ensure the item is securely packed to avoid damage during transit.
4. Refund Process
- Processing time: Once we receive your returned item, we will process your refund within [2] business days.
- Refund method: Refunds will be issued to the original payment method used for the purchase. If you paid via credit card, please allow a few additional business days for the refund to appear on your statement, depending on your bank’s processing time.
Exchange Policy
If you prefer an exchange instead of a refund, please notify us within [X] days of receiving your item. We will assist you in exchanging the product for the correct size, color, or another product of equal value, subject to availability.
- Shipping costs for exchanges: If you are requesting an exchange, we may cover the shipping cost for one exchange, but any further exchanges or shipping fees are the customer’s responsibility.
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [stepsnchill@gmail.com] with pictures of the damage or defect. We will either issue a full refund or send you a replacement at no extra cost.